Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The Optum SCC ISNP program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in a facility setting. The CA is responsible for providing mentoring, coaching and support for Advanced Practice Clinicians (APC) and Registered Nurses (RN) in the field. The ISNP CTM CA is responsible for direct management of Patient Care Coordinators (PCC) in select markets. Additionally, the Clinical Advisor acts as the lead resource supporting advanced illness management and advance care planning for the clinical team. The CA reports to the Clinical Services Manager (CSM). The CA partners with both the CSM and or Director of Clinical Operations (DCO) to enhance clinical expertise and adherence to Optum's ISNP Care Team clinical model.

Schedule: Full time; standard hours: Monday - Friday 8AM - 5PM

Primary Responsibilities:

• Set team direction, resolve problems, and provide guidance to members of their clinical team
• Direct supervision and coordination of duties for PCCs, in select markets
• Managerial duties / management of hourly PCC: Oversight of required development/Annual learning requirements/HR direct (time management, timecard approval, annual review of performance
• Conduct monthly agenda driven 1:1 meetings and quarterly performance reviews with each direct report
• Maintain meeting and communication cadence with Optum Care Team to ensure clarity, supervision and metric management
• Adapt departmental plans and priorities to address business and operational challenges
• Clinically mentor/teach team members as appropriate under the direction of CSM
• In partnership with CSM, ensure effective on-boarding of new clinicians and ongoing development of existing clinicians
• In partnership with CSM, collaborate with cross-functional partners to meet clinical, growth, and business goals
• Develop innovative approaches and support the implementation and adoption of new clinical and quality initiatives
• Utilize advanced clinical nursing expertise, knowledge of geriatric/chronic disease management, and the long-term care industry to provide coaching, mentoring, and role-modeling to new and existing clinicians
• Oversee and implement clinical staff development programs in collaboration with market leadership
• Review work performed by others and provide recommendations for improvement in conjunction with supervisor
• Serve as a resource to APCs/RNs for escalated complex and/or clinical issues
• Communicate needs and issues surfaced by clinical staff to site and corporate leadership
• Promote the development of a collegial team, for coverage, troubleshooting and brainstorming
• Foster and develop a culture of clinical expertise
• Anticipate customer needs and proactively develop solutions to meet them
• Ensure licensures, credentialing, collaborative agreements, and vaccine statuses are current at all times
• Participates in team coverage of other leaders on PTO and MOD coverage

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Required Qualifications:

• Active and unrestricted NP or PA license in the state which you reside, or ability to obtain by start date. Licensure must be unencumbered, free of any open/unresolved disciplinary actions including probation or restrictions against privilege to practice.
• APCs working in jurisdictions that authorize APCs to practice autonomously or without formal supervision must have obtained approval to practice autonomously or without formal supervision from their licensing board, if applicable. New hires who are eligible and have not applied prior to hire date, must apply to practice autonomously or without supervision within 1 month of hire. If not eligible to practice autonomously or without formal supervision at hire, the APC must begin working towards meeting the requirement within 1 month of hire, if applicable, and apply for approval to practice autonomously or without formal supervision within 3 months of becoming eligible. PAs: Ability to work under a Collaborative Agreement in applicable states
• Education:
  • NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program
  • PA: Graduate of an accredited Physician Assistant degree program
• National Board Certification:
  • NP: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following:
    • Family, Adult, Acute, Gerontology, Adult-Gerontology Nurse Practitioner
  • PA: Board certified by the National Commission on Certification of Physician Assistants
• Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)

• 2+ years of experience as an APC

• Ability to gain a collaborative practice agreement, if applicable in your state
• Driver's license and access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
• Ability to move a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations
• Possess a high level of organizational skills, self- motivation, and ability to manage time independently

Preferred Qualifications:

• 1+ years of Medicare experience
• 1+ years experience as an APC at Optum
• Experience in adult teaching environment
• Ability to develop and maintain positive customer relationships
• Possess knowledge and understanding of geriatrics clinical management
• Ability to work across functions and businesses to achieve business goals
• Effective in motivating and mentoring colleagues and peers
• Ability to quickly adapt to change and drive change management within team and market
• Proficient computer skills including the ability to document medical information with written and electronic medical records
• Basic excel skills and/or ability to learn excel

Professionalism:

• Personal and Professional Accountability
• Create an environment that facilitates the team to initiate actions that produce positive results
• Ability to hold self and others accountable for actions and results
• Demonstrate a growth mindset and change readiness by maintaining a positive attitude, actively seeking feedback, and presenting both questions and solutions
• Answers for one's own behavior and actions
• Create an environment in which professional and personal growth are an expectation
• Integrate high ethical standards and UHG core values into everyday work activities
• Ability to provide solid customer service and maintain respectable customer relationships

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.