Jacque Wagster
MHA,MSN,BSN,FNP-C

saint charles, mo

Specialties

Family

Clinical Subspecialties

Emergency

Details

Professional Achievements:

Excellence in Healthcare Operations, Patient Care & Emergency Services

Highly accomplished professional with a history of inspiring teams, boosting productivity, and improving patient health outcomes by providing skillful, accessible healthcare leadership. Outstanding career includes 20+ years of progressive experience to the mid-management level, with proven expertise in all aspects of nursing operations, patient care, and emergency services. Honest, forthright communication skills help foster a positive, open, and respectful environment for patients and staff.

Core competencies:

· Team Building & Leadership

· Improved Patient Experience

· Strategic Planning & Execution

· Program Development & Implementation

· Budgeting & Cost Reduction

· Utilization & Resource Allocation

· Safety, Quality & Regulatory Compliance

· Performance Analysis & LEAN Process Improvement

· Disaster Planning & Preparedness

· Professional Suturing Class

· Professional EKG Class

· Dental Blocks

· I&Ds

· Pelvic Exams

· Eye, Ears, and nasal exams

· FB removal from ears, nose, eyes

CAREER HIGHLIGHTS

SSM Health St. Joseph Hospital-St. Charles and Wentzville

Accountable for providing direction and leadership for the Emergency Departments with a total of 29 beds and 39,000+ visits/year. Process owner of the Emergency Department Value Stream, providing an open and collaborative environment through servant leadership.

TEAM LEADER, EMERGENCY and TRAUMA SERVICES (9/15-PRESENT)

Provides leadership direction for the Emergency Department with a total of 29 beds and 39,000+ visits. Leader of the ED value stream which has completed 28 rapid improvement events and 4 VSA refreshes. Accountable for establishing the vision and strategic direction of the Emergency and Trauma Services. Serves as coach and mentor for new nursing leaders within the ministry, as well as a mentor for new VSA process owners within the regional network. Responsible for meeting workforce management standards and expenses.

Successfully implemented LEAN principles and process improvements within the Emergency Departments resulting in >$800,000 in savings
- Improved patient flow and throughput by decreasing admit LOS by 20 min, disposition to discharge by 26 min
- Implemented QED, decreasing median wait times by 30 minutes for ESI level 4 & 5 patients
- Poster Presentation at ENA conference 2016.
- Implemented Code Sepsis response in the ED which led to improving compliance with the 3 hour bundle by 6% and the Sep-1 core measure 9% Implementing ED an RN/MD Team Discharge Approach to Enhance Throughput to Improve Patient Satisfaction.
- Reduced first year RN turnover from 26.7% in 2016 to 0% in 2017, Overall turnover in 2018 8%.
- Increased patient experience percentile ranking and caring behaviors scores from 48th to 77th percentile in 2018
Successfully Lead and implemented DJO soft goods throughout the STL region within the Emergency Departments resulting in >$956,000 in savings.
Participates as Team Leader on Call for the ministry.
Established and maintains collaborative partnerships with Schumacher Medical leadership (EM & HM)
Chair of ministry ED Network Leadership committees.
Successfully obtained certifications by TJC for Stroke and STEMI programs along with State re-designation for 5 years as Level II Trauma Center.
Reduced falls by 47% in the Emergency Department YTD 2019.
Successful completion of construction Wentzville ED.

SSM Health St. Joseph Hospital- Wentzville

Interim Team Leader, Emergency and Trauma Services (10/15-3/17)

Provides leadership direction for the Emergency Department with a total of 7 beds and 6,000+ visits.

Provided leadership support for the Emergency Department which led to successful EMTALA review.

Coach and mentor 6 CSNs. Established regularly scheduled team meetings, CSN

Meetings. Responsible for meeting workforce management standards and expenses.

SSM Cardinal Glennon Children’s Medical Center – St. Louis, Missouri

Delivered vision-driven, fiscally responsible leadership to emergency services within a high-volume environment for this established Level 1 Trauma Center.

Team Leader, Emergency Services (1/2013 to 9/2015)

Orchestrated staff scheduling, training, and mentoring spanning 90 FTEs at an Urban Pediatric Level 1 Trauma Center that provides the emergency room team with a vision for the future and to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. With the mandate to improve nursing outcomes, patient satisfaction, and staff turnover rates. Built and leveraged rapport with physicians, administrators, nurses, and other staff to implement process enhancements, drive delivery of evidence-based care, and eliminate costs. Processed payroll for direct reports. Wrote and implemented policies and procedures. Compiled and reported nursing quality outcomes

Effectively controlled all operational costs, including inventory, labor, and vendor expenses, to bring nursing unit back into budget compliance.
Implemented hourly rounding and bedside shift reporting and held each nursing staff member accountable for timely and accurate completion of all tasks and documentation.
Patient Satisfaction score in the upper 90th percentile
Emergency Management and Disaster Team
Code Blue committee
Network ED Practice Council Chair

Buzzy Acres, LLC – Marshall, Missouri

Partner (2004-Present)

BJC Progress West, O’Fallon, Missouri

REGISTERED NURSE, EMERGENCY DEPARTMENT (2011-2013)

SSM Health St. Joseph Hospital-St. Charles (2001-2013)

RELIEF CLINICAL SUPPORT NURSE, EMERGENCY DEPARTMENT (2006-2013)

REGISTERED NURSE, CARDIAC CATH LAB (2005-2006)

REGISTERED NURSE, EMERGENCY DEPARTMENT (2001-2005)

Children’s Mercy Hospital, Kansas City, Missouri

CRITICAL CARE LAB TECH (1996-2001)

Fitzgibbon Hospital, Marshall, Missouri

Phlebotomist/ER Registration (1994-1996)